Acceptance of Terms and Conditions and Privacy Policy

Terms and Conditions for Daily SMS Mental Care

Last Updated: August 06, 2025

Welcome to Daily SMS Mental Care, operated by Our Culture LTD via smsmentalcare.com. These Terms and Conditions govern your subscription to our service, which delivers one daily mental care text message at 12 PM UTC to help you stay Calm, Collected, and Composed for £3 per month. By subscribing, you agree to these terms. If you have questions, contact us at support@smsmentalcare.com.

1. Service Description

Daily SMS Mental Care provides one short text message daily at 12 PM UTC, designed to promote mental well-being through reminders to stay Calm, Collected, and Composed. The service follows a 7-day free trial, after which a £3 monthly subscription applies.

2. Subscription and Payment

• Cost: £3 per month, billed monthly after a 7-day free trial.
• Free Trial: New subscribers receive a 7-day free trial starting from the subscription date. No charges apply during this period unless you continue the subscription.
• Automatic Renewal: After the trial, your subscription renews monthly until canceled. You authorize Stripe, our third-party payment processor, to charge £3 monthly to your provided payment method.
• Cancellation: You may terminate your subscription at any time during or after the free trial via the Stripe Customer Portal (https://billing.stripe.com/p/login/aFa7sL8Qn3dC2LLakXes000) or by emailing support@smsmentalcare.com. Cancellation during the 7-day trial prevents charges; cancellation post-trial stops future billing but does not entitle you to a refund for the current month.
• Currency: All payments are in GBP.
• UK Consumer Rights: Under the Consumer Contracts Regulations 2013, you have a 14-day right to cancel from the subscription date. By starting the service during the free trial, you consent to immediate delivery, waiving this right post-trial unless canceled within 7 days.

3. Data Collection

To provide the service, we collect:

• Name: To personalize your subscription records.
• Email Address: For payment confirmations, subscription updates, and optional marketing (if you consent).
• Phone Number: Required to send daily SMS messages via ClickSend, our SMS provider.
• Payment Details: Processed securely by Stripe to manage your subscription.

See our Privacy Policy for details on how we use, share, and protect your data.

4. Third-Party Services

We share your data only as necessary with:

• Stripe: Processes payment details. See their Privacy Policy.
• ClickSend: Sends daily SMS messages. See their Privacy Policy.
• Zapier: Connects new customer data from Stripe to ClickSend for seamless delivery. See their Privacy Policy.

5. Your Responsibilities

• Accurate Information: You must provide accurate name, email, phone, and payment details to receive the service.
• Use: The service is for personal use only. You may not share, resell, or reproduce SMS content without permission.
• Conduct: Do not misuse the service (e.g., spamming or harassing via contact channels).

6. Our Responsibilities

• We aim to deliver SMS messages daily at 12 PM UTC but are not liable for delays due to technical issues or third-party providers (e.g., ClickSend, Stripe, Zapier).
• We ensure your data is handled securely per our Privacy Policy.

7. Refund Policy

• No Refunds Post-Trial: No refunds are issued for payments made after the 7-day free trial, even if you cancel mid-cycle. You will receive SMS messages until the end of the paid billing period.
• Trial Period: No charges apply during the free trial, and cancellation within this period incurs no cost.
• Disputes: If you believe a charge is incorrect, contact support@smsmentalcare.com within 30 days. We’ll investigate promptly.

8. Termination

• We may terminate your subscription if you breach these terms (e.g., providing false payment details or misusing the service).
• You’ll be notified via email, and no further charges will apply post-termination.

9. Liability

• Our Culture LTD is not liable for indirect damages (e.g., loss of data or emotional distress) from using the service, except where required by law.
• Our liability is limited to the amount paid for the service (£3/month).

10. Intellectual Property

• All SMS content and SMSmentalcare branding are owned by Our Culture LTD. You may not use them without written consent.

11. Governing Law

These terms are governed by the laws of England and Wales. Disputes will be resolved in UK courts.

12. Updates

We may update these terms. The latest version will be posted on smsmentalcare.com. Continued use of the service constitutes acceptance of updates.

13. Contact Us

Our Culture LTD, 128 City Road, London, England, EC1V 2NX, www.ourculture.pro, support@smsmentalcare.com.

Privacy Policy for Daily SMS Mental Care

Last Updated: August 06, 2025

Our Culture LTD, operating as Daily SMS mental care via smsmentalcare.com, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data when you subscribe to our service, which delivers one daily mental care text message at 12 PM UTC to help you stay Calm, Collected, and Composed for £3 per month. If you have questions, contact us at support@smsmentalcare.com.

1. Data We Collect

We collect the following personal data to provide our service:

• Name: To personalize your subscription records and communications.
• Email Address: For payment confirmations, subscription updates, and, if you consent, marketing communications.
• Phone Number: Required to send daily SMS messages via ClickSend, our SMS provider.
• Payment Details: Credit card information processed securely by Stripe to handle your £3/month subscription.
• Usage Data: Information about your interactions with our website or service (e.g., subscription status), collected automatically.

2. How We Use Your Data

We use your data to:

• Deliver daily mental care SMS messages at 12 PM UTC (phone number).
• Process payments and manage your subscription (payment details via Stripe).
• Send confirmations, receipts, and subscription updates (email address).
• Improve our service, such as analyzing usage patterns (usage data).
• If you opt-in, send marketing emails about our services or campaigns (email address).

Our lawful basis for processing is:

• Contract: To fulfill the subscription agreement (name, phone number, payment details).
• Consent: For marketing emails, where applicable.
• Legitimate Interests: For usage data to enhance our service.

3. How We Share Your Data

We share your data only as necessary with:

• Stripe: Processes payment details securely. See their Privacy Policy.
• ClickSend: Receives your phone number to send daily SMS messages. See their Privacy Policy.
• Zapier: Connects new customer data from Stripe to ClickSend for seamless delivery. See their Privacy Policy.
• Legal Obligations: We may share data if required by law (e.g., HMRC, law enforcement).

We do not sell or share your data for unrelated purposes.

4. Data Security

We use industry-standard measures to protect your data:

• Encryption for data in transit and at rest (via Stripe, ClickSend, and Zapier).
• Secure hosting for youphantom.com with HTTPS.
• Regular reviews of third-party processor compliance (Stripe, ClickSend, Zapier).

5. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of your data.
• Rectify: Correct inaccurate data.
• Erase: Request deletion of your data (where not needed for the contract).
• Restrict: Limit processing in certain cases.
• Object: Opt out of marketing or processing based on legitimate interests.
• Portability: Receive your data in a structured format.

To exercise these rights, email support@smsmentalcare.com. We’ll respond within one month.

6. Data Retention

• We keep your name, email, phone number, and subscription data during your active subscription.
• Payment details are managed by Stripe and retained per their policy (typically not stored post-processing unless required).
• After cancellation, we retain minimal data for legal purposes (e.g., tax records for 6 years, per HMRC) and delete other data within 30 days, unless you consent to marketing.

7. International Data Transfers

Stripe, ClickSend, and Zapier may process data outside the UK/EEA. They comply with UK GDPR through Standard Contractual Clauses or equivalent safeguards.

8. Cookies and Tracking

We use cookies on youphantom.com to improve your experience (e.g., remembering login status). You can manage these via your browser settings. See our Cookie Policy for details.

9. Complaints

If you’re unhappy with our data handling, contact us at support@smsmentalcare.com. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

10. Updates

We may update this policy. Check smsmentalcare.com for the latest version.

11. Contact Us

Our Culture LTD, 128 City Road, London, England, EC1V 2NX, www.ourculture.pro, support@mentalcare.com.